What is Support Coordination

Support coordination is a valuable part of an NDIS plan, but what does it mean and how can you use it to its fullest potential?

What is Support Coordination

Support Coordination is a support which helps you understand and structure your NDIS plan so you can set goals for your future. It is given by a support coordinator who keeps your goals in mind to assist in building your skills and connect you with services who align with your best interest.

Who is eligible for Support Coordination?

To be eligible for Support Coordination, you need NDIS funding. Support Coordination can be included in a ‘capacity building’ budget as part of your funding. To find out whether you qualify for support coordination, consult  with your Local Area Coordinator to find out if it can be added to your plan.

What can a Support Coordinator do?

Support coordinators can assist with a variety of things, including:

  • Understanding your NDIS plan so you can use it to its maximum potential
  • Accessing a variety services
  • Building your skills for independent living
  • Bringing you closer to people in your life who can support you in achieving your goals
  • Connecting you with support providers
  • Making decisions about when to access support services and what to pay for them
  • Writing and understand service agreements and service bookings
  • Reporting and NDIS plan reviews

Who provides Support Coordination?

Not every NDIS provider is registered to provide support coordination services, so it’s important to ask your Local Area Coordinator for suggestions to connect you with one that suits you, because you may not be able to connect with one under your current arrangements.

For example, Arch Association began offering support coordination for all NDIS participants in 2023, but did not do so prior to then.

For more information on finding a suitable support coordinator, visit the NDIS website.

Do I need a Support Coordinator?

Not everybody needs a support coordinator. For some people, their services aren’t relevant to their NDIS funding type. Some people with experience in the NDIS space are able to coordinate their own support.

It is generally recommended that you get a support coordinator when you are early in your NDIS plan, as they can provide insight into what you are eligible for, but you may not need them as time goes on.


We hope this guide has been informative on what support coordination is and what a support coordinator can do for you. If you're interested, you can click the link to find out more about Arch Association’s Support Coordination services.

Connor Monaghan

Connor is a marketer and writer working at Arch Association and Arch Recruitment.

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